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Amara Okonkwo
Customer Operations Specialist
Professional profile
Customer operations professional with six years of experience across retail, logistics and support teams. Known for calm problem solving, clear communication and improving service quality without adding cost.
Professional experience
Customer Operations Specialist
Northline Services · Nice, France · 2022 — Present
Own daily service operations for a portfolio of 400 accounts, working with logistics and finance to resolve escalations.
- Reduced repeat contacts by 24% by rewriting the support playbook.
- Trained six new advisers and led weekly quality reviews.
Support Team Lead
Blue Harbour Retail · Lagos, Nigeria · 2019 — 2022
Led a team of eight advisers across phone, email and WhatsApp channels for a national retail brand.
- Introduced shift scheduling that cut waiting time by a third.
Education
BSc — Business Administration
University of Lagos · Lagos, Nigeria · 2014 — 2018
Skills
Customer ServiceTeam LeadershipProcess ImprovementCRM SystemsReportingMicrosoft Office01
Professional
Classic two-column CV for professional and service roles.
Amara Okonkwo
Customer Operations Specialist
amara.example@email.com · +33 6 00 00 00 00 · Nice, France · linkedin.com/in/example
Professional profile
Customer operations professional with six years of experience across retail, logistics and support teams. Known for calm problem solving, clear communication and improving service quality without adding cost.
Professional experience
Customer Operations Specialist · Northline Services
2022 — Present
Own daily service operations for a portfolio of 400 accounts, working with logistics and finance to resolve escalations.
- Reduced repeat contacts by 24% by rewriting the support playbook.
- Trained six new advisers and led weekly quality reviews.
Support Team Lead · Blue Harbour Retail
2019 — 2022
Led a team of eight advisers across phone, email and WhatsApp channels for a national retail brand.
- Introduced shift scheduling that cut waiting time by a third.
02
Modern
Clean contemporary design with strong visual hierarchy.
Amara Okonkwo
Customer Operations Specialist
Nice, France | +33 6 00 00 00 00 | amara.example@email.com | linkedin.com/in/example
Professional profile
Customer operations professional with six years of experience across retail, logistics and support teams. Known for calm problem solving, clear communication and improving service quality without adding cost.
Professional experience
2022 — Present
Customer Operations Specialist
Northline Services, Nice, France
Own daily service operations for a portfolio of 400 accounts, working with logistics and finance to resolve escalations.
- Reduced repeat contacts by 24% by rewriting the support playbook.
- Trained six new advisers and led weekly quality reviews.
2019 — 2022
Support Team Lead
Blue Harbour Retail, Lagos, Nigeria
Led a team of eight advisers across phone, email and WhatsApp channels for a national retail brand.
- Introduced shift scheduling that cut waiting time by a third.
Education
2014 — 2018
BSc, Business Administration · University of Lagos
Skills
Customer Service · Team Leadership · Process Improvement · CRM Systems · Reporting · Microsoft Office
Languages
English (Native) · French (Advanced) · Igbo (Fluent)
03
Executive
Premium corporate layout for experienced professionals.
Amara Okonkwo
Customer Operations Specialist
amara.example@email.com · +33 6 00 00 00 00 · Nice, France
Customer operations professional with six years of experience across retail, logistics and support teams. Known for calm problem solving, clear communication and improving service quality without adding cost.
Professional experience
Customer Operations Specialist, Northline Services
2022 — Present
Own daily service operations for a portfolio of 400 accounts, working with logistics and finance to resolve escalations.
- Reduced repeat contacts by 24% by rewriting the support playbook.
- Trained six new advisers and led weekly quality reviews.
Support Team Lead, Blue Harbour Retail
2019 — 2022
Led a team of eight advisers across phone, email and WhatsApp channels for a national retail brand.
- Introduced shift scheduling that cut waiting time by a third.
Education
BSc, Business Administration — University of Lagos
2014 — 2018
Skills
Customer Service, Team Leadership, Process Improvement, CRM Systems, Reporting, Microsoft Office
Languages
English — Native, French — Advanced, Igbo — Fluent
04
Minimal
Simple, elegant and highly readable.
Amara Okonkwo
Customer Operations Specialist
+33 6 00 00 00 00 | amara.example@email.com | Nice, France | linkedin.com/in/example | amara-example.com
Professional profile
Customer operations professional with six years of experience across retail, logistics and support teams. Known for calm problem solving, clear communication and improving service quality without adding cost.
Professional experience
Customer Operations Specialist — Northline Services
Nice, France | 2022 — Present
Own daily service operations for a portfolio of 400 accounts, working with logistics and finance to resolve escalations.
- Reduced repeat contacts by 24% by rewriting the support playbook.
- Trained six new advisers and led weekly quality reviews.
Support Team Lead — Blue Harbour Retail
Lagos, Nigeria | 2019 — 2022
Led a team of eight advisers across phone, email and WhatsApp channels for a national retail brand.
- Introduced shift scheduling that cut waiting time by a third.
Education
BSc, Business Administration — University of Lagos, 2014–2018
Skills
Customer Service, Team Leadership, Process Improvement, CRM Systems, Reporting, Microsoft Office
Languages
English (Native), French (Advanced), Igbo (Fluent)
05
ATS
Structured design optimised for applicant tracking readability.
Amara Okonkwo
Customer Operations Specialist
Customer operations professional with six years of experience across retail, logistics and support teams. Known for calm problem solving, clear communication and improving service quality without adding cost.
Professional experience
Customer Operations Specialist
Northline Services · 2022 — Present
Own daily service operations for a portfolio of 400 accounts, working with logistics and finance to resolve escalations.
- Reduced repeat contacts by 24% by rewriting the support playbook.
- Trained six new advisers and led weekly quality reviews.
Support Team Lead
Blue Harbour Retail · 2019 — 2022
Led a team of eight advisers across phone, email and WhatsApp channels for a national retail brand.
- Introduced shift scheduling that cut waiting time by a third.
Education
BSc, Business Administration — University of Lagos 2014–2018
06
Creative
Distinctive visual design for creative and personal brands.
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