Help
Answers about using Abiora — and how to reach a human when you need one.
Help topics
Comparison help
How provider results are ranked by what your recipient receives, and why some quotes show as unavailable.
Comparison help →Airtime help
Buying for yourself or someone else, operator detection, amounts and receipts.
Airtime help →Life Hub help
How the Hub is organised around your home country and where you live, and how every item is checked against the official authority before it is published.
Life Hub help →Account
Language preference, saved Life Hub profile and how to remove your data.
Security
PIN protection, what Abiora will never ask for, and how to report something suspicious.
Security →Ask Abiora
Type what you want in plain language and Abiora opens the right place.
Frequently asked questions
What is Abiora?
Abiora helps the African diaspora compare money-transfer options and recharge phones. It works on the web, WhatsApp, Telegram and the Telegram Mini App.
Do I need to download an app?
No. Abiora works in your browser and inside chat — there is nothing to install.
Is Compare Rates showing live provider prices?
Not yet. Provider pricing feeds are not connected, so provider entries are labelled 'catalog only' and we show an indicative reference conversion instead. We never present an unverified number as live.
Is Buy Airtime live?
Buy Airtime is not live yet. The production top-up integration is still being completed, so the flow on the website is a clearly labelled preview — nothing is charged and no airtime is delivered yet.
Does the person receiving airtime need Abiora?
No. You only need your own Abiora account and payment authorisation. The recipient does not need an account.
Which countries and operators are supported?
Availability depends on country and mobile operator, and we only list an operator once the backend confirms it is available.
Is Abiora a bank?
No. Abiora is not a bank, is not a licensed financial institution, and balances are not insured.
Can I change the language?
Yes. Use the language switch in the navigation to change the whole interface.
How do I get help?
Email support@getabiora.com and our team will get back to you.
Contact Abiora
We reply from support@getabiora.com. Abiora will never ask you for your PIN or a one-time code.